Quote:
Originally Posted by Sirken
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Well guys, it's your turn.
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The process for handling raid disputes is too complicated, and it undoubtedly leaves the staff exhausted and the players frustrated. The complicated he said she said is visibly wearing on the staff.
I believe that this is due to a fundamental lack of simple procedure.
Almost any raid dispute can be summed up in 3-5 sentences, and any petitions should include ALL of the relevant argument for the complainant's side with a limit of 2 pages of text not counting logs & fraps as appendicies. The officers petitioning disputes are grownups and it should be assumed that they can gather all of the necessary facts when presenting their case the first time. The accused party is then given a copy of the petition and given a reasonable amount of time to mount a defense with the same format as the complainant.
Raid dispute petitions should follow these procedures:
Quote:
Originally Posted by Petition Procedure
1) Petitioning guild submits a complaint via the petition forum
A) A 3-5 sentence summary
B) Two pages MAX of argument/counter argument
B) Appendices of logs and fraps (unedited by highlighted for ease of reading & convenience.)
2) Accused guild is given/allowed to view the submitted petition & evidence
A) Accused guild submits a defense in the same format as the complaint
3) GM reviews all evidence in the submitted complaints & engages in additional fact finding in the server logs as necessary and requests additional evidence if necessary
A) GM's should rarely need to request additional evidence as guild officers should be smart enough to present all relevant evidence. Evidence omitted by neglect will not be considered without reasonable excuse.
4) GM issues a ruling.
A) Rulings may be appealed in the same format as the original complaint
B) Appeals are owed NO response, and are heard strictly at the discretion of the senior GM staff
5) If two parties can reach mutual agreement, GM intervention will be deemed unnecessary and the petition dismissed.
A)Frivolous or abusive petitions/appeals will result in punishment for the abusers
B) If an accused guild admits wrong doing and presents no defense, that admission will be considered favorably when determining punishment
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We've all had enough of the he said she said petition quest back and forth. Everyone gets a chance to make their case, and once ALL the argument is done, the GMs the step in and make a call. This is simple, efficient, and prevents the constant PM telephone tag that accompanies these situations.