Took over two months for me to get a response to my IP exception request, and instead of just doing it as I'd requested, they asked if it was still needed. When I didn't respond within a week, they closed the thread and told me to submit a new request. Instead of just doing it, as requested.
My advise is to check the thread every day for three months, because they'll ask you if you'd still like the exception rather than just do it.
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