Originally Posted by Derubael
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Read OP, briefly skimmed responses.
Two things:
1) In the past, previous GM's have restored stolen items on Red 99. Policy on that changed around the time I joined the staff as a Guide in August of 2013. It is not our responsibility to track down and return items lost due to players' own error. The chances of your account legitimately being hacked are extremely slim (<1%). The chances that you shared your info with someone, who then shared your info with someone, who then shared your info with two someones, until eventually it got to someone who stole everything is much more likely (>99%). I'm fairly certain that your login history showed definitively that you had shared your info in the past, so this is likely what happened.
One of the main issues here is that if your items have already been disseminated into the economy, we aren't going to then take those items off someone who legitimately purchased them with platinum. We also are not going to "dupe" the items by creating them once they've been sold. And again, even if the items have not been sold, it creates an inordinate amount of work for me (and I already have a long list of things to do every day) for a mistake that shouldn't have happened in the first place.
We have always restored deleted characters on both red and blue. That is an entirely different, and much more simple process.
2) That being said, while we may not return stolen items, we usually do ban the person who took them. This isn't always the case, as it's often extremely difficult to discern what happened in a given situation. I'm not going to give specifics, but this entire process can absolutely be used maliciously, and has in fact been used for this purpose in the past. That is why we are extremely careful in these situations and recommend not sharing your account information.
Also, we generally do reveal where the items went. I had thought I'd given you the players name in your petition thread. If that is not the case, re-petition, label it for me, and I will give you the name of the player who took your stuff when I have some time.
As a final thought, I truly am sorry to anyone who gets their stuff stolen. It's a shitty thing to do to someone, and even shittier to have it happen to you. But it's not something we're going to change policy on. If you don't want your stuff stolen, don't share your info! You may also want to avoid passwords like "12345" and "password". For ultimate protection, use an alpha-numeric password that includes capital letters and special characters in a random order. If that's too hard to remember, use a string of words in place of a single word (IE: "bobbarkerpunchedmyballs" is better than "testicles" or even "testiclepunch".
Good luck and please don't share your info if you continue to play here!
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