Unable to play while son is in game

[Bhalthazar]

Hello, wanted to see if we set up the games wrong somehow? My son has been playing for a while, and I have just installed the game on my computer. We can each play but not if the other is logged in to the game (we have Comcast to the house and use a router for our computers to get to the internet).

Is there a setting or some other way that we can both play the game at the same time? I was kind of hoping to group with him etc. Thanks in advance for any assistance!

[Droxx]

Post in the Petition/Exploits forum:

"IP Exemption: This is for requesting to be exempt from the limit of 1 connection per IP Address. You may request exemption if you have more than 1 real person playing from the same IP. When posting for this, please include the account names of every person that will be playing from the same IP, as well as the identities (real first names) / relations to those players, and please make sure that at least one character has been created under each account. Please verify the spelling of each account you specify. This format works best: Real first name - Relationship - Account Name"

They are worked in batches, so it may take a while for it to be accomplished.