off-p1999 computer topic

[rioisk]

Does anybody have Windows 7 (may be even 64-ultimate) and have trouble with crackling sound?

I have a Dell M1710 with Windows 7-64 ultimate. I have the onboard sound card and have tried the default windows sound drivers as well as the ones from Dell (the sigmatel ones). None of these fix the problem.

I get the problem with the onboard speakers + headphones so I don't think it's a problem with the speakers themselves.

Any help would be appreciated, thanks.

[nilbog]

Maybe look at the hardware acceleration of your audio.

Start/Run/dxdiag

Look for Sound tab, then Hardware Sound Acceleration Level.

-Do you have the proper chipset drivers for your board?
-Is this an intermittent problem, or does it happen constantly?
-What version of the Sigmatel drivers are you using?

[sleepingwolf]

I have this but figured it was just my crappy headset. I'll have to do some tinkering and let you know.

[Uaellaen]

its usualy a soundcard / driver / settings issue like nilbog already sayd ...

[HKUSP40]

I'm running Windows 7 x64 and I have no issues with sound or video.

As mentioned already, make sure you have the correct and updated audio drivers.

Some manufacturers don't list 64bit drivers separately but instead include them with the 32bit drivers.
For example, my MSI laptop came with Windows 7 Home Premium. They do not advertise that 64bit OS's will run on the system however the hardware fully supports 64bit. When I installed Windows 7 x64 I realized that they did not "offer" 64bit drivers however after extracting the "32bit" version of the drivers I realized that every one of them included the x64 .cabs, .dlls ..etc.
So, the point of that is...just make sure your using the correct driver. If your running x64 make sure the drivers are x64 (or included as mine are) as well.

Dell actually does list there 64bit drivers separately from a drop down menu. http://ftp.us.dell.com/audio/R171788.exe
should be the one you need. Also with Dell laptops, if you have reinstalled the OS you need to be sure that the drivers were installed in the correct order.
Notebook system software HAS to be installed first and is located under "system Utilities", then Chipset, ect. Here is the install order for ALL Dell systems. http://support.dell.com/support/topics/global.aspx/support/downloads/en/driver_install_order?c=us&cs=19&l=en&s=dhs&~lt=print
I used to work for Dell in tech support and can contest the NUMEROUS problems and complaints that arise from improper driver installations.

[Rasterburn]

FYI...

If by any chance your onboard sound hardware is based upon the Creative Labs X-Fi chipset, then it is your hardware which is causing the problem... not your drivers. The entire X-Fi series of sound cards are very poorly designed and constructed. Crackling sounds and other such problems are common with the X-Fi chipset, if it is running under a 64-bit OS. The problem can not be fixed with a driver-based solution, as it is a fault within the design of the X-Fi chip itself.

Creative Labs has been aware of this problem as far back as the Audigy series, which the X-Fi was designed around. They have either downplayed or outright ignored it for years. In fact, Creative Labs has even stooped so low as to delete hundreds of posts from their own tech support forums, just to keep this issue swept under the rug.

If you don't have an X-Fi chipset, then this post may still be of use to anyone who does. If you plan to use a 64-bit OS and if you own an X-Fi based sound card, then your very best option is to get rid of it.

[Rasterburn]

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