Waiting 7 weeks for item reimbursment forum petition... what is the next step guys?

[oldhead]

So maybe the community can help here.

Its been 7 weeks since I petitioned a reimbursement for an item lost in lag.

The very first day Uthgaard posted in the thread stating that it was a known issue and needed to be checked out. (thanks for the quick response0

Uthgaard also answered a tell a couple weeks later saying there was nothing he could do as he cant summon items... I had to wait for a dev (I assume Rogan or Nilbog?)

On the sept 12th patch they implemented some fixes that seem to deal with this issue. So they defiantly were working on the problem.

I bumped the thread every 3 or 4 days... no answer

I sent Rogan a PM... no answer.

Feel like I have been patient but have been pushed aside. How should I go about getting a resolve without pestering the devs and getting a negative response?




Whats the next step?

[Lazortag]

What was the item?

[oldhead]

What was the item?
Stop da trollin now.







edit...
and just by chance your not really trying to troll.

What item was lost has no bearing.
A lost item is a lost item, be it Split paw hide gloves, Manastone, or AoN?

[Ingrum]

Tricky situation there but you're probably on the right track. Glad you haven't raged out yet and got yourself banned like so many others. You're not being ignored but your issue is obviously not a priority.

I've only ever seen Rogean being able to handle reimbursements, and usually they come in batches like a lot of the other CS actions on this server.

Keep being patient and mind your manners. You've made the issue public which was risky but you weren't disrespectful as far as I can tell. There really isn't a set of guidelines to follow for these kinds of issues so you kind of did the right thing here.

It'd be nice to know what the devs/GMs expect from the players when petitions go unresolved for long periods of time. We as a community already expect a lot more than we should from the people managing this playground in their spare time.

Oh, and when in doubt... Think outside of the bun.

[Virtuosos]

^agreed



hi brother :s

[fuji]

Sounds like somebody needs to relax a little bit. May I suggest a visit to your local Taco Bell for something of the crunchy, spicy, melty, or grilled variety?

Relaxing? I dont think he needs help with his constipation.

[spoolie]

In all honesty I would just suggest going and getting the item again yourself. I have lost 3 items due to bugs and not a single response on any of my petition. It is far easier just to go grab yourself the item again then waiting on a petition. 7 weeks is outrageous, and you will still be waiting.

[oldhead]

Relaxing? I dont think he needs help with his constipation.

I ate taco bell last week... the shit i took the next day was the same consistency and watered down refried beans.



http://captionsearch.com/pix/urvzh7oyn.png

[oldhead]

In all honesty I would just suggest going and getting the item again yourself. I have lost 3 items due to bugs and not a single response on any of my petition. It is far easier just to go grab yourself the item again then waiting on a petition. 7 weeks is outrageous, and you will still be waiting.


Its not a no drop quest item or no drop loot. Its a tradable item. I could buy it again but being how I was going to sell it that would defeat the purpose. Its also an item of high value but as I said.. the value of the item shouldnt be a factor.

[oldhead]

Tricky situation there but you're probably on the right track. Glad you haven't raged out yet and got yourself banned like so many others. You're not being ignored but your issue is obviously not a priority.

I've only ever seen Rogean being able to handle reimbursements, and usually they come in batches like a lot of the other CS actions on this server.

Keep being patient and mind your manners. You've made the issue public which was risky but you weren't disrespectful as far as I can tell. There really isn't a set of guidelines to follow for these kinds of issues so you kind of did the right thing here.

It'd be nice to know what the devs/GMs expect from the players when petitions go unresolved for long periods of time. We as a community already expect a lot more than we should from the people managing this playground in their spare time.

Oh, and when in doubt... Think outside of the bun.
Couple times I felt like just raging.. but what would that gain me?

What it does do is diminish the validity of the server for me a bit. It makes it feel fake. I knows its just an emu but I like to have the illusion thats its a live server and as such reliable enough to validate my effort and time I spend on this hobby. I guess what im saying its that its a bit of a killjoy.

Also, it would be nice to know.

[quellren]

I feel your pain, however, keep in mind there's like 3 dudes keeping this whole catastrophe on the tracks.
All the bans, all the bugs, all the questions. And they're still trying to get Kunark up and running for the unwashed masses.

It's entirely possible it got lost in the shuffle. re-petition? Just, uh, don't be all nerd-rage about it, you know?

[Estu]

I had an item reimbursement request up for two months. I didn't bump it at all for the first month or so, then I think I petitioned about it in game and Uthgaard suggested bumping it daily, so I did that for another few weeks. Finally Uthgaard responded to the thread like "send me a tell in-game" and was nice enough to manually do the quest and give me the item (though he can't reimburse items, he can still just go through and do quests for people; not that this is something to be expected of him, was just a cool thing he did).

Moral is keep at it if you really want to, but don't expect a speedy response. It looks like only Rogean can do reimbursements, and he's busy with other shit (most likely Kunark). Item reimbursements understandably take a pretty low priority. If I knew when I posted the petition that it would take that much time and that much bumping to get the item back, I probably would've just gone through the quest again myself; not casting aspersions on the staff here, just saying that maybe it's better to just forget about the lost item and deal with it. Don't get a sense of entitlement; this is a free server by necessity and the administrators are offering us a gift, as opposed to a product we are paying for. They have no obligation to do item reimbursements, or indeed anything.

[oldhead]

I had an item reimbursement request up for two months. I didn't bump it at all for the first month or so, then I think I petitioned about it in game and Uthgaard suggested bumping it daily, so I did that for another few weeks. Finally Uthgaard responded to the thread like "send me a tell in-game" and was nice enough to manually do the quest and give me the item (though he can't reimburse items, he can still just go through and do quests for people; not that this is something to be expected of him, was just a cool thing he did).

Moral is keep at it if you really want to, but don't expect a speedy response. It looks like only Rogean can do reimbursements, and he's busy with other shit (most likely Kunark). Item reimbursements understandably take a pretty low priority. If I knew when I posted the petition that it would take that much time and that much bumping to get the item back, I probably would've just gone through the quest again myself; not casting aspersions on the staff here, just saying that maybe it's better to just forget about the lost item and deal with it. Don't get a sense of entitlement; this is a free server by necessity and the administrators are offering us a gift, as opposed to a product we are paying for. They have no obligation to do item reimbursements, or indeed anything.

wow.. that was incredibility cool or Uthgard. props to him.

On the other hand this shows a serious lack of support for this server. Free or not player service is vital to any online game. Just as vital as getting expansions, fixing bugs, banning hackers, ect.

I know I submitted my app to be a guide. I'm sure many others did also. Wish i could offer more help but im not behind the curtain and cant see enough to make any suggestions for a stronger player support team.


As for my issue... ill just keep on bumping and try to keep it as entertaining as possible while I do.

[Lazortag]

nilbog did a reimbursement for me once! Then again I was nerdraging after only about a day of not having my lambent bracers items. I can't believe the way things used to be.

[Omnimorph]

Keep in mind the population growth over the last few months, there's a lot more people out there with problems now.

[ooantipostoo]

The list for reimbursements is a mile long. Id say not worth waiting for if you can go out and get another unless its rare/god loot.

nilbog did a reimbursement for me once! Then again I was nerdraging after only about a day of not having my lambent bracers items. I can't believe the way things used to be.
Items like this are minor to them dont expect an answer for months come on its a lambent bracer........