Reimbursements wait times?

[mmmroo]

Anyone got an idea on reimbursement wait times? i messed up a sky quest turn in today and was curious what people have been seeing for petition wait times recently?

cheers all.

[Swish2]

From what I've seen in other threads... over a month, maybe "months".

[Madbad]

CSR staff is in short supply right now

[Rygar]

Classic Live never reimbursed for screw ups when quests were working as intended. Chalk it up to a learning experience and move on so you don't over burden staff. Then we may get GM events.

[Ortnit]

I have a petition for a reimbursement from 11-21-2018, still waiting. :rolleyes:

[Maschenny]

I had one in march this year that was resolved in 17 days.

[Swish2]

I have a petition for a reimbursement from 11-21-2018, still waiting. :rolleyes:

I had one in march this year that was resolved in 17 days.

Well that's a head scratcher, was one something minor and the other something they don't reimburse?

[Legidias]

inb4 jboots fuckups

[Ortnit]

Well that's a head scratcher, was one something minor and the other something they don't reimburse?

Wouldn't they resolve/close the petition with an appropriate comment, if it is something they don't reimburse?

[jolanar]

Took them about 3 to 4 months when I had an issue a while back. May depend on the difficulty of the request.

[Maschenny]

Here you can see the loss date and the date of reimbursement. Make sure you take a look at the guidelines for posting a petition properly.

[Swish2]

Nice. Was that a drop transfer gone wrong?

[Maschenny]

It was a temporary bag.

[kotton05]

Depends if you’re a thot or not

[Ortnit]

I never received a reply to my Petition. However i made the petition ingame first and Menden replied within minutes and told me, that reimbursment is possible but to use the Forumpetition.
I did that immediately, but never got a GM response in there.

[mmmroo]

thanks all for reply.

[Menden]

We didn't have a GM for quite some time, we still don't.

Llandris was granted GM powers recently so I've been verifying a page or two every week or so. If you requested a reimbursement it should get done in the near future, things are starting to pick up.

We've also been super short staffed and burnout was real. It'll get better.

[Menden]

I should add also, unless your post gets moved to "Resolved", it's still in our queue. If it auto closes itself, don't worry too much.. we're just slow.

[mmmroo]

I should add also, unless your post gets moved to "Resolved", it's still in our queue. If it auto closes itself, don't worry too much.. we're just slow.

Ok thanks Menden! Now I forgot to put my account name in petition, but I put my character name. Is that ok or should add that info in a reply?

[Menden]

Having the date of the issue, account name, character name and server (red or blue) always helps. One less thing to verify.

It's also super helpful if folks do a followup post if their reimbursement isn't required anymore.

[branamil]

If we already made an in game petition, should we assume it's still in the queue, or make a forum petition?

[Legidias]

Reimbursement usually has to be in forum petition style. In game petitions are basically just camp disputes and corpse recovery.

[mmmroo]

Having the date of the issue, account name, character name and server (red or blue) always helps. One less thing to verify.

It's also super helpful if folks do a followup post if their reimbursement isn't required anymore.

Ok thanks, should I just leave my petition as is though? Or should I add that information in a reply? As of now I have character name, the npc’s involved and items involved, quest name. And that is all.

[Legidias]

Replying / bumping your own petition pushes you down the list which makes it take even longer.

[loramin]

Ok thanks, should I just leave my petition as is though? Or should I add that information in a reply? As of now I have character name, the npc’s involved and items involved, quest name. And that is all.

While I'm not a staff member, one would hope the staff has the capability to lookup your account by character name. I wouldn't bump (ie. reset the timer) on your petition if I were you.

[Mytral]

I had a petition from 8/2018 that was confirmed and awaiting Sirken's approval. Then the entire post was just deleted in 12/2018. A petition regarding the deletion of a petition since 1/2019 is still in play with absolutely no word.

Go figure......

[Oleris]

I had a petition from 8/2018 that was confirmed and awaiting Sirken's approval. Then the entire post was just deleted in 12/2018. A petition regarding the deletion of a petition since 1/2019 is still in play with absolutely no word.

Go figure......

Did you check the resolved petitions forum?

[Mytral]

Did you check the resolved petitions forum?

Almost daily.....

[Menden]

I had a petition from 8/2018 that was confirmed and awaiting Sirken's approval. Then the entire post was just deleted in 12/2018. A petition regarding the deletion of a petition since 1/2019 is still in play with absolutely no word.

Go figure......

Yeah that's odd, the comment from that GM says it was restored. I'll flag your most recent one for Llandris, he can see logs I can't and figure out what's going on.

[Menden]

While I'm not a staff member, one would hope the staff has the capability to lookup your account by character name. I wouldn't bump (ie. reset the timer) on your petition if I were you.

Yeah, we can. But players often misspell their own names. That's why we always ask for both, character name and account name.

[loramin]

Yeah, we can. But players often misspell their own names. That's why we always ask for both, character name and account name.

Ah, totally makes sense.

[Mytral]

I'll flag your most recent one for Llandris, he can see logs I can't and figure out what's going on.

Thanks Menden. You give us hope!

[HippoNipple]

You are better off just quitting.

[lonmoer]

Recently submitted one and did not bump the thread and it took about 2 months.

[Ortnit]

We didn't have a GM for quite some time, we still don't.

Llandris was granted GM powers recently so I've been verifying a page or two every week or so. If you requested a reimbursement it should get done in the near future, things are starting to pick up.

We've also been super short staffed and burnout was real. It'll get better.

My Petition got resolved yesterday. Thank you very much Menden and Llandris.
I'm a very happy elf, well Iksar in that case :D

[mattydef]

Not sure about reimbursement petitions but I put in for an IP exemption about 6 months ago and still nothing.

[fan D]

what shitty sky item did u make

HINT: the +2 dex and +3 agility you gained, will not change your gameplay or affect anything you will ever encounter

hope this helps

[Menden]

Not sure about reimbursement petitions but I put in for an IP exemption about 6 months ago and still nothing.

We just trained up two new guides, so hopefully exemptions will start getting done. The help is appreciated :)

[mmmroo]

what shitty sky item did u make

HINT: the +2 dex and +3 agility you gained, will not change your gameplay or affect anything you will ever encounter

hope this helps


Crystal Mask is what i was attempting to turn in for

it is a good item...

[mattydef]

We just trained up two new guides, so hopefully exemptions will start getting done. The help is appreciated :)

Good to hear! I will keep an eye out.

[Mytral]

Menden and Llandris Making P99 Great Again!

[mcoy]

I submitted my app! Everyone should do their part!

Would you like to know more? (https://youtu.be/SMTz9nIUkGc)

-Mcoy

[loramin]

I submitted my app!

News so good that the response required combining multiple memes:

https://i.imgur.com/hfF7Vwo.jpg

[mmmroo]

So any updates from anyone here on reimbursements? Everyone still waiting?

[Menden]

Menden and Llandris Making P99 Great Again!

eh... it's a team effort, not just Llandris and I.

So any updates from anyone here on reimbursements? Everyone still waiting?

I'd just hold tight. You submitted your request for reimbursement about a week ago. Go play the game, don't worry about your reimbursement right now.

[mmmroo]

I'd just hold tight. You submitted your request for reimbursement about a week ago. Go play the game, don't worry about your reimbursement right now.

On it! thanks for what you and the team do! much love.

[mmmroo]

*Update

Just recieved my items today! only took less than 2 weeks! Thank you Llandris and Medris Very much appreciated bros!

[Maliant]

GM's also restored my fungi tunic I turned into Altunic Jartin instead of my cloth tunic recently very quickly. Took about 2 weeks. Staff is more responsive than ever and also adding more staff to help. Thank you staff!

[MiRo2]

I'd just hold tight. You submitted your request for reimbursement about a week ago. Go play the game, don't worry about your reimbursement right now.

What's a general wait time, mine was tagged by another guide for verification a few months ago but hasn't been looked at since?

[Samaritan]

Took a month for one item and most recently 3 months for another item, after Sirken had verified it, to be reimbursed on Red.

[d3r14k]

Just to throw my experience into the field here:

I had a reimbursement petition that got verified by Sirken within a month, but reimbursement didn't happen for another five months. However, this was immediately around the time of the Sirken debacle and I was also guilty of bumping my thread in Petition with MS Paint pictures to humor staff. Spoiler alert: They were not humored.

[fan D]

Crystal Mask is what i was attempting to turn in for

it is a good item...

true, helps u run through skyfire faster, and run thru droga faster, havent found much else use

[Senn]

Spoiler alert: They were not humored.

Haha =)

[shaysmd]

Anyone know if faction could ever be reimbursed? I /q on a raid mob with massive faction hit and wasn't in game when the kill happened and still took the faction hit....i'm not sure why.

[Gozuk]

true, helps u run through skyfire faster, and run thru droga faster, havent found much else use

I usually click mine in WW too so I don't get destroyed by an Ice Burrower

[Quizlop]

Anyone know if faction could ever be reimbursed? I /q on a raid mob with massive faction hit and wasn't in game when the kill happened and still took the faction hit....i'm not sure why.

"Should staff assist people who try to exploit game mechanics and fail?"

[mumpz]

Just to throw my experience into the field here:

I had a reimbursement petition that got verified by Sirken within a month, but reimbursement didn't happen for another five months. However, this was immediately around the time of the Sirken debacle and I was also guilty of bumping my thread in Petition with MS Paint pictures to humor staff. Spoiler alert: They were not humored.

long live torius

[prophesist]

With the reimbursements being done in batches, do you know when the next batch will be completed and would it include my petition from 5/3/2019? Pulling my hair out here in anticipation, lol.

[Mentathiel]

I was also guilty of bumping my thread in Petition

When I sent a petition, this was something I was told not to do. I have the feeling they resolve petitions starting with the oldest active one, so every bump would move you to the back of the queue...

[bonesaw]

With the reimbursements being done in batches, do you know when the next batch will be completed and would it include my petition from 5/3/2019? Pulling my hair out here in anticipation, lol.

First and foremost, I am not complaining whatsoever, just informing.

I have been waiting since October for a GM to look into mine. I am not sure if this is typical or if easier reimbursements are handled more quickly, but this has been my experience. I know these guys are busy and volunteers, so I am just thankful that there is staff here at all to handle these kinds of things.

Good luck with your reimbursement fellow adventurer, and thank you GMs for all you do!

[MiRo2]

I have been waiting since October for a GM to look into mine.

I have one pending from October as well, been tagged by two different guides since then for review, then promptly not looked at again.

Seems to be hit or miss, some people have a turn around of about a week, others months, some years?

[galach]

Some stuff can be handled by the guides, some with Menden and some stuff only Llandris can take care of. We are working on it, promise.

[aaezil]

anywhere from a few days to a few months they do them in batches

[prophesist]

With the reimbursements being done in batches, do you know when the next batch will be completed and would it include my petition from 5/3/2019? Pulling my hair out here in anticipation, lol.

Should I reply on the original petition so Menden sees it there or does the Senior GM's see these posts and i should just wait for them to respond here? Don't want to bother anyone but just making sure the petition is not AWOL and lost forever.

[MiRo2]

Should I reply on the original petition so Menden sees it there or does the Senior GM's see these posts and i should just wait for them to respond here? Don't want to bother anyone but just making sure the petition is not AWOL and lost forever.

Not the answer you're looking for probably, but I've had had a petition in for almost a year, that was tagged for Menden in April that hasn't been answered yet.

[Mentathiel]

Should I reply on the original petition so Menden sees it there or does the Senior GM's see these posts and i should just wait for them to respond here? Don't want to bother anyone but just making sure the petition is not AWOL and lost forever.

Just for what it's worth, there is a hidden message included in every GM / Guide response I have seen...

[prophesist]

Just for what it's worth, there is a hidden message included in every GM / Guide response I have seen...

Thanks for the response. I guess I just need to be a little more patient.

[SamwiseRed]

you have better chances of getting a RL job than a reimbursement.

[Mentathiel]

I got a reimbursement after a month or two; it was a simple one and I included details like logs, but it proves it can happen.

[prophesist]

My petition that was flagged to be reviewed by a senior guide on 5/3 shows closed but was never resolved. Can it be reopened and reviewed or do I need to resubmit a ticket?

[galach]

My petition that was flagged to be reviewed by a senior guide on 5/3 shows closed but was never resolved. Can it be reopened and reviewed or do I need to resubmit a ticket?

I re-opened your thread. Not sure why it got locked.

[prophesist]

Thanks!!

[prophesist]

I re-opened your thread. Not sure why it got locked.

It still shows closed, does it take awhile to update?

[prophesist]

I should add also, unless your post gets moved to "Resolved", it's still in our queue. If it auto closes itself, don't worry too much.. we're just slow.
Mine keeps closing. It was flagged on May 3rd for senior guide but I have not heard anything on it. Can you reopen it or look at it for me when you get the time brother?

[Chapelle]

Mine started showing closed too, from 5/15/2019, but not resolved. This is a Llandris-only case.

[Chapelle]

Anybody willing to share a recent item reimbursement and when your petition was? Trying to see how close they are getting to me in the queue. Going on 4 months now.

[Damarous]

I'm currently on 8 months, with video proof. Don't hold your breath bud

[yojimboz]

I recently posted a reimbursement request for a bag I tried to drop transfer and the bags were gone after I was able to logon with the other character (two crashes into two synchronization wait times) actually got a response in about a day or two that the server team reviewed my request and no one had done anything.

So, either I was falling asleep and didn't realize I never dropped them OR someone from the server team added them back to my character and it wasn't documented.

Either way, in answer to your question Chapelle, it was very quick.

[Menden]

I re-opened your thread. Not sure why it got locked.

Threads autolock after so much time, if this happens to you it doesn't mean you are out of our queue, when a post gets "moved to resolved" it's out of our queue.


Guides try to grab forum petitions as they come in, they are pretty caught up on their end.

I verify all drop logs and I'm a few months behind due to RL stuff, drop logs are extremely time consuming... It's better to ask someone to transfer for you, this is what I do on my play characters.

Llandris handles the actual summoning/transferring of items. He's more caught up then I am.


All players should keep in mind I sort by LAST REPLY date, so if you try to bump your post it puts you much deeper in the queue.

[Menden]

Anybody willing to share a recent item reimbursement and when your petition was? Trying to see how close they are getting to me in the queue. Going on 4 months now.

Some cases are quicker then others.

Someone that destroyed an item by mistake, pretty quick to verify and easy to reimburse. On the other end of the spectrum is scamming or stripped accounts. In these case it could take us hours of our own free time to restore the characters and hunt down every item because the player shared their credentials with a "friend".

[Chapelle]

Some cases are quicker then others.

Someone that destroyed an item by mistake, pretty quick to verify and easy to reimburse. On the other end of the spectrum is scamming or stripped accounts. In these case it could take us hours of our own free time to restore the characters and hunt down every item because the player shared their credentials with a "friend".

Thanks for weighing in Menden. You guys were super quick to create actions (not fulfilled yet) to identify and restore items to my account all within a day or two of the original petition (awesome!!)

I guess it's just waiting for Llandris' queue to shrink. I've even gotten several pieces back by either looting them off dropped mobs or buying even if they're lore... so hopefully they will just go to another toon on my account? I don't want to slow the process, but I also want to keep playing the game.

[MiRo2]

Five months since a guide bumped my petition saying it got overlooked and asking if I still needed it reimbursed, close to one year since I posted it.