cant even get into characterscreen

[Shikio]

I made my toons pre launch and was waiting for server to go live then the game went live and now my game wont even go to server screen

https://cdn.discordapp.com/attachments/633838986531700746/637346107055144973/20191025_134532.jpg

is the message I get ive tried it 50 times literally im done til resolved