black screen after windows 10 upgrade

[digush]

Hail, Welmet,

I just upgraded to windows 10 from windows 7 and I am getting a strange "black screen" more often than not. :mad:
What's peculiar about it is, the client is still active (It did not crash) because I can still see the logs being updated.

I just tried setting Windows UAC to "off" and will see if that helps.
- I am running WinEQ 2.15?
- I still need to try to upgrade display drivers
- Maybe re-install WinEQ?
- also, if I hit "alt-enter" while in this mode, immediately it will say "Reset Device Failed" and crash
- I believe i set WinEQ to run in compatibility mode "Windowes 7" maybe I will try "Win XP" next



Any one have a similar problems after upgrading to Windows 10?
I think I have nine days left to revert to Windows 7.:D



Thanks a lot in advance,
-digz:cool:

[xaix1999]

post your EQClient.ini and delete it to see if it fixes your client

[digush]

i deleted the "eqclient.ini" and restarted EQ - eventually, i ended up with the same problem

[digush]

well here is some more testing info:

the following info was obtained using the "systeminfo" command at the command prompt


the black-screen problem does not occur on windows 10 enterprise box
-----------------------------------------------
OS Name: Microsoft Windows 10 Enterprise
OS Version: 10.0.18363 N/A Build 18363
Hotfix(s): 12 Hotfix(s) Installed.
[01]: KB2693643
[02]: KB4532938
[03]: KB4513661
[04]: KB4516115
[05]: KB4517245
[06]: KB4521863
[07]: KB4524244
[08]: KB4537759
[09]: KB4538674
[10]: KB4541338
[11]: KB4552152
[12]: KB4549951




the black screen problem occurs on windows 10 pro box
-------------------------------------------------------------
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19041 N/A Build 19041
Hotfix(s): 4 Hotfix(s) Installed.
[01]: KB4565627
[02]: KB4561600
[03]: KB4566785
[04]: KB4565503

[xaix1999]

this isn't an update or windows issue.
this is a configuration issue.

please post your dxdiag

please post your EQClient.ini

[digush]

here it is - zipped up

[xaix1999]

you wineq is configured improperly please set your configs to the right resolution

also your windows update is failing
at the end of dxdiag there is failure reports for a few issues, please scroll to the bottom

[xaix1999]

there is also a good chance your need to uninstall direct x and install a clean version