My characters are not showing on char screen

[reanimatedeath]

Just downloaded everything I need and when I login to character select screen, my original chars that ive had for years are not showing up, anyone know how to fix this?

[Kavious]

Have you applied the latest patch files (currently v57) ?

[reanimatedeath]

yes i have applied the latest patch files, just re installed the game and re patched and still nothing, I am 100% certain I am using the same account that I have always used aswell.

[Encroaching Death]

yes i have applied the latest patch files, just re installed the game and re patched and still nothing, I am 100% certain I am using the same account that I have always used aswell.

Sometimes your firewall can mess with things, but usually when that happens the servers don't show up on the server selection screen

[reanimatedeath]

problem solved.... thank you for your help... I hate to concede this but... i was using the wrong account... havent been on in awhile and I assumed i named my login account the same as my forum account... not the case. All is good now, thanks all. Sorry about that lol.