Unfortunately this server is extremely low on support resources. That's part of the reason I haven't played in a couple weeks. What's the point of having rules about camps, etc when you can never get support in time anyway? I usually get a response to petitions about things like that 2-3 days later...
There is probably a single person (Rogean?) who is really even capable of helping you with your lost plat and odds are around 10-15 other people are waiting on him for other restoration issues as well on top of him having to deal with server/game issues outside of petitions.
Basically... keep waiting and bothering the staff, eventually they'll get around to it.
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