If it's working on another character, make the change on the UI of the character that is working, then copy the UI over to the character that is not working.
After making the change in game, search your computer for UI_workingcharactername_project1999.ini
Copy the file to your desktop. While on your desktop, rename the file to UI_brokencharactername_project1999.ini
Move it into your EQ folder. It will ask if you want to write over, say yes.
I suspect just deleting your UI_brokencharactername_project1999.ini would also fix the problem, but then you have to start from scratch with your preferred UI set up.
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