It seems, thus far, that reimbursement is anything but important. One of my guildees has been waiting for the GM's to credit him with a response for a very long time. As for me, it's been several days. It also destroys the quest. By the time it's REALLY fixed, I'll be out of the range for which the quest is even useful.
Well, someone once told me it helped to bump a post every day. I'll do that and see if it works. That 250 plat was my life's savings on two of my other characters. :-/
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