Quote:
Originally Posted by Sirken
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# of petitions waiting that only Sirken has the access to resolve: 127
# of petitions you could be doing: 132
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These numbers look like what happened at my old job when we were understaffed for the holiday rush and had to steal a CSR who could type at 180wpm to help answer the 200 emails that came in overnight on top of the 100 we failed to get to the day before.
This is the kind of load you get for a medium-sized company's CS department.