[chtulu]

Shortly after they deleted my thread (with people agreeing with me the level of retardation it took by the GM to forget his GM tag...) I received a PM from the community manager.

(customer name)

I've gone ahead and removed the topic, as discussing GM action never goes anywhere productive. If you'd like to discuss the actions the GM took or their professionalism, please do so with me directly.

Thanks,
-Piestro
EverQuest Community Manager

My response

I appreciate your time and understanding of the matter, Piestro.


Though I do understand the Naming Policy and agree that my name was inevitably to be changed, I feel that GM Onyxramus had failed at certain aspects of his job responsibilities.


I am sure you can read over the petition that I have sent and also replied to after GM Onyxramus responded to my petition. Though I do not disagree with my name change, I do find it less than kosher with the way he handled the situation.


1. He did not clearly represent himself as a employee of SOE. His tag was not present, and when I told him that he did not reply in anyway to prove that he was NOT someone trying to pretend to be a GM. Now a days it is all too easy to scam people and steal accounts in such a way.


2. After I told him i was reporting him for impersonating a GM, he logged off. 10 minutes later i was disconnected without warning, mid-combat. I log in to see my name is changed and still within a dangerous area for my character.


3. As most people who work in the customer service industry, it is important to communicate with clients. Even if the customers are in the wrong, it is important to explain the situation and what the solutions are without losing the respect of the person you are handling. I believe, at best, he carried out the very MINIMUM of his job responsibilities. Even if a paying customer is in the wrong, it is important to help them understand why actions are being taken and how to prevent future incidents and to maintain a friendly environment within the gaming community.


With all this being said, I would appreciate this incident to be made note that this is what I would call a performance issue with an employee of SOE, and would like to be respected of my complaint and have at least a supervisor look into the matter.


And at the very least, a voluntary name change if possible. Buglahwutz, I believe, is an even WORSE name. =)


Michael

(end response)

At the very least, I hope he gets his time wasted by his supervisor and instructed on how to NOT be an idiot at the easiest job profession known to man.