This has been resolved. For those of you unaware, we work from oldest to newest. The only advice I can give you is be patient and provide all the information that's posted in the sticky. So many petitions look like this;
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Hi I tried doing this quest and the NPC ate my items, anything you can do?
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Taken straight from the sticky;
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Please provide as much information as possible, like account names and character names, when petitioning, or your petition may be ignored.
Please use the appropriate prefixes when posting.
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Prefixes are also important. One day I spend doing only reimbursements, the next IP exempts, etc. It's not uncommon for a petition to take longer than normal to resolve since an incorrect prefix was used.