its unfortunate you feel this way as a new member, most end-game guilds are like this i presume though. the reasoning is because there are far too many instances where an app turned member would gear up and leave guild/quit. therefore, overtime guild members are less inclined to help green members on requests. honestly, if you just stick it out and prove you're an asset or prove that you're not going to ghost after you get X item, i'm almost certain the amount of help you will receive will increase over time. it's nothing personal really, but the more friends you make in guild and the more you help others, the more people will be inclined to help you down the road.
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