Not excusing their behavior but we're in late Velious now, so the twink gear that the average player can have is extremely OP for the zone they're in. Typically pre-Kunark I'd argue it was hard for a 20s pond group to pull the entire canyon given the bronze armor and bad ratio weapons people had on, not to mention smaller mana pools on the healers and etc etc.
Now being limited to the pond area is quite restrictive for people who are more and more impatient for levels in a zone that really can't respawn fast enough.
Definitely worth considering some alternatives, or playing off-peak
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