Wecome to EQ.
First things first install a fresh copy in your C drive. To reclaim your character select you could of also adjust your video card to have vertexs on. Remember this game is 17 yrs old it doesn't need a whole lot to function which means to much will break it.
My windows 8 machine had the resolution issue for a while and setting eqgames.exe to compatibility mode will help with this but you also have to set your resolution to the native resolution of your screen and you will reaccquire that inch.
Alt O will bring up options in game need not the EQ button. This all depends on if the fresh copy will result with the same resolution issues.
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