I think there's a quest that originates in Grobb and you take a letter to Neriak for a few positive faction hits. When I did the Symbol quests on a troll shaman I didn't have any faction issues or have to do any sub-quests.
Did you kill in Crushbone or somehow hurt your Neriak faction? Easy solution is ask a druid LFG in MM or passing through L. Fay to harmony them for you
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