I was following your posts briefly in technical difficulties. Glad to hear you took time to try and find a resolution to your issue.
Unrelated sorta: ISP's get around to resolving bad hops on their own but generally no one knows when it will be resolved. So even if you can't make head way it will get resolved at some point. Unfortunately that could be tomorrow or a year from now.
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Talking with spectrum people alone I give you props. I hate having to communicate with their support.
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