User: "Your stupid printer is only printing the first three pages of my report!!"
I went to check it out and user was printing a PDF that was, in its entirety, a three-page PDF.
---
I had to upgrade Custom Software for Generating One Specific Legal Document (CSGOSLD) so I was tracking down which users had it on their desktops.
Me: "Hey Lady-Who-Stares-Too-Hard, do you use CSGOSLD?"
Lady-Who-Stares-Too-Hard*: (Silently stares at me for ten seconds then, again wordlessly, slowly leans over and points at her PC).
Me [baffled]: Ummm. "The CSGOSLD program? Is that something you use? I need to do an upgrade if you do. It's for printing [CUSTOM LEGAL FORM]"
Lady-Who-Stares-Too-Hard: "Oh no, I don't have that. Sorry."
Co-Worker from Another Cube [exasperated] : "Yes. Yes you do. You use it EVERY DAY."
---
Me: "Hi, you said you were having some trouble with Windows?"
User: "Yeah, Suan has these cool screensavers and I wanted to know how I could get them too."
While I'm standing there digesting that I made a trip for screensavers I see an application crash.
Me: "What's going on with [application user needs to perform her job]?"
User: "Oh, it's been doing that for months. I meant to say something."
Me: ...
---
[Public Service Agency] sends me an email to say that the information on our website about [Public Service Program] is out of date and needs to be updated.
I check into it and find the page they are referring to is an external link. I follow the link and it belongs to [Public Service Agency] -- even the same department. So I have the Kafkaesque task of contacting them to request that they fix their page because they are demanding that I do so.
Which is exactly what happened.
---
*One time, Lady who Stares too Hard was walking ahead of me up a stairwell. She reaches the metal door at the top and I start to thank her for holding it open for me (as I'm right behind her). Only she didn't and I get smacked by the door as I finish saying, 'Thank you!'
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