Social loafing is a thing. But I think there is more to it than that.
What roll do you play? What is your equipment? Where do you solo? Where do you group?
To really know what's happening we need to know that.
The number 1 thing I find in groups is the puller spends too long in camp fighting instead of running off to pull the next group of mobs. The group needs to be kept on its toes.
Don't be scared of disciplining and kicking repeat offenders that don't pay enough attention.
Also Spyder isn't completely full of shit; grouping is harder than soloing as it requires broader class knowledge, communication and teamwork.
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