I know OP isn't complaining but I figured I'd say this anyway.
This is supposed to be a hardcore brutal game, maybe it is just me but I don't make mistakes that require GM intervention for reimbursement when I play this.
I have never needed help cause I botched something and even if I did, that's Everquest, the brutal nature of the game is why most of us play here. Plenty of easier games out there.
Point is the fact they do anything at all to help people is far beyond what we deserve and should even get because this is a free server with volunteers. Personally, I am glad it takes them a while to get requests dealt with, you'll be more careful next time because you know it takes months.
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Everquest is supposed to be a detail-oriented adventure and we have the wiki to help with most of that.
TLDR: Control your mouse clicks, use drop confirm, and reread everything you do quest wise 6 times on the wiki AND use allakhazam comments or even archives if needed to make absolutely sure you are doing everything correctly