Kavious covered the possibilities regarding your character being deleted ... but that's most likely not the problem.
Quote:
Originally Posted by Mblake81
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Do you have the recent version of the patch installed? its on the home page at the top, project1999 patch files v.53
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As Blake implied, most likely you don't have the latest patch, and when you don't have the latest patch and you login to P99, you see a character select screen full of empty slots. Patching with the latest patch fixes this.