Oh, most definitely. I've rarely submitted petitions for quest screw up's in my 5+ years on p99. Three in total, to be precise.
Most recently, approximately 2 months ago, I bone headed my final VP medallion turn in to the professor in LoIO on one of my toons and they just completed my reimbursement in what I believe to be record time, especially with everything going in their world in addition to being volunteers.
I get the feeling that they are increasing their presence on Blue and improving response times and I appreciate it.
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