2.4/3G is for longer distances, 5G is for shorter distances will be unreliable even if 2 rooms down compared to 2.4 Also other things, maybe your OS isn't working well with the new router? Have you tried plugged in without issues?
Log in to your router and maybe change the bands etc. Disconnect 5G try just 2.4g maybe its switching back and forth monitor it from your computer while playing see where it hicups. Change your password to drop IPs from your router, maybe a limit and your getting kicked? You could just be going linkdead in EQ but in other games their timeouts are longer
Could be a IP issue with IP4/IP6? Whats OS?
Its a Modem/Router new one they give you? if u have a router/switch use that out the modem and connect to that instead maybe
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