I can't vote because I don't like the options.
Here're some points, some of them repeated by others here:
1) A voice that's irritating or distracting or misplaced
2) People talking when they shouldn't or being a dumbsh**
3) Not being able to tell who said something (have to memorize the voices)
4) No record of what they've said like how a text window stores previous messages
Bah. I got to do something. But anyway, this is what I can think of.
Some things that would help would be .... I think that 3d-voice chat helps solve this problem somewhat. And maybe if they could show a symbol on the character that's speaking; both the 3d model and the name in the window(s). That would probably require it to be an in-game voice chat rather than a 3rd party. Things like this can help you to identify who is speaking. Another thing is to have a voice-to-text converter so that what people say in voice is stored in a chat window for future reference - in case you missed or didn't hear them right.
Ok, I have to go.
EDIT: void modulators can fix the distracting or irritating voice
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