Hey toxicus great to see you are sticking at it and now the wife is playing! Question, have you ever logged in together at the same time? If no bump your IP exemption thread explaining that the exemption isn't working or if it has been moved to reaolved then create a new petition under IP exemption explaining again.
Had a similar issue with my dads account, he doesn't play often but he wanted to farm guk so he put in a petition and it passed but we still couldn't log in so we recreated the thread and then Ephi sorted it for us.
Hope it works out soon and hope I see you ingame soon!
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