while a GM/guide might see this post and respond, this is the bug report forum, where you post bugs.
for item reimbursement you want the petition/exploit forum and you want to post with the correct thread header and list all the details that you can. while you are at it you might want to link to this thread in your petition thread. petitions are only viewable by the person making the thread and the server staff.
typically a gm such as Ephi will read your petition and check what items you turned in to what mob, and then either recommend that sirken refund you the items and possibly that nilbog look at the quest if it appears bugged, or he will tell you something like "sorry, you actually turned in the wrong items to the wrong npc", but maybe someone with the power to refund items will be nice even if you made a mistake, but that all depends on your attitude, their mood, and their free time.
good luck!
EDIT: as far as getting your items back, this isn't the right place to post. but if you just want to report a potentially broken quest then yes, this is the right place. also i didn't dot he shovel quest, i did the broom quest, so i can't confirm this works for sure.
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