Actually WOTLK was very casual friendly and they reverted that with Cataclysm, which not coincidentally is when I quit (started with WOTLK, quit with Cata). I'm a very casual player by nature and am not into raiding if it requires more than two hour's time commitment in game and/or requires me to schedule playing time.
Cataclysm took a lot of heat for alienating casual players and causing a 2 million player exodus. Heck dungeons took two hours to complete. Not raids, dungeons. After WOTLK that was unacceptable and a lot of us left.
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