I'm only banned on the forums - still have all my characters.
We summon gear for people when it is warranted because of server issues. Sometimes people mislead us deliberately and we make a mistake, but we have no problem admitting when a mistake was made and correcting it.
Funny that the outcry from these people has coincidentally peaked at the same time as us banning one of their guild members for using and distributing cheats - the third time this has happened to their guild.
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