If other chars work you can try deleting or renaming that chars' ini file. Look in your EQ directory for a file like "Name_project1999.ini" or Name_p1999Green.ini" and rename it. You'll lose any UI customizations you've done on that character though, so you'll have to redo those if it works. If it doesn't, you can easily delete the new one that was created and rename the old file back to the original name.
-Mcoy
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