I connect to the game on my personal laptop using my phone as a wifi hotspot all the time and it works great unless I have really poor signal. If I try to connect to the game on my works wifi, I can get to the server select, but when I try to load the server and get to the character screen, I get an error (I don't remember exactly what). What I am saying, I guess, is that I suspect the problem is related to the laptop rather than the phone. Whether there is a VPN as someone said, or if there is some sort of content filter loaded locally, that would be my guess.
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