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#2
06-15-2012, 03:36 AM
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o
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 In your unfailing love, silence my enemies; destroy all my foes, for I am your servant. Blessed be the LORD my strength, who teaches my hands for war, and my fingers to fight. (Psalms 143:12-144:1) Quote:
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#3
06-15-2012, 03:42 AM
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jack sparrowin all day
if they ever crack down ill go to that socialist shithole known as sweden with the Piratpartiet internet2.0
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In your unfailing love, silence my enemies; destroy all my foes, for I am your servant. Blessed be the LORD my strength, who teaches my hands for war, and my fingers to fight. (Psalms 143:12-144:1) Quote:
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#4
06-15-2012, 03:51 AM
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Hate to sound crude, and repeat the same complaints for 4 years STRAIGHT. but.
their service blows, it cuts out constantly. I call to complain and incompetent fucking women answer, i tell them im HARDLINED through a fucking router for 30 mins straight and they still think im using wireless. first they blame my CPU, LOL at that, even my old computer(xp 2004 edition!) was too advanced for everquest. then they blame the router. then they blame the modem. (i've replaced them several times, had technicians come and say "you have 0 problems") its their fucking fault and they wont admit it.. should i get ATT internet or just hang myself?
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 snake nipsskin 60 dru | ||
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#6
06-15-2012, 06:25 AM
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called 4 times, was met by incompetent fucks. Went to live chat:
analyst Victoria Grace has entered room Victoria Grace: Hello Andrew, Thank you for contacting Comcast Live Chat Support. My name is Victoria Grace. Please give me one moment to review your information. Andrew: My Issue: My internet connection is terrible, and every time I call I get jerked around. I've had a technician come, I've replaced my modem, router multiple times... I'm thinking this is a provider problem and I'm getting close to switching to ATT Victoria Grace: I hope you are doing well. You have reached the Technical Department and as your Comcast representative, I want you to know that issue resolution and your satisfaction are my top priorities. Together, we can work this out. Andrew: Hello Victoria Grace: I sincerely apologize for any inconvenience this has caused you, Andrew. Victoria Grace: May I ask when the technician was sent for this concern? Andrew: Could this be the company limiting my bandwidth, me being in a poor reception area, or the box outside being misconfigured? Andrew: It was a while ago, but he said he could find absolutely 0 problems with the modem and that it was my router, however, when i called today they were saying that my modem was receiving a weak connection Andrew: I recently had a technical assistant take over my computer by proxy to change the network settings as well, and it did nothing sadly Victoria Grace: Thank you very much for the information. Victoria Grace: From what I understand, the technician has come over and found no problems with your modem but the router. Victoria Grace: Is that right? Andrew: Yes, but I had the router deactivated for a while today and they said that the modem wasn't getting a strong signal (both the router and modem are only 4 months old, I bought them to resolve this problem) Victoria Grace: Thank you for clarifying. Andrew: I will get satisfactory speed sometimes during the day, but the connection is intermittent in that it constantly slows down or disconnects throughout the day Victoria Grace: What troubleshooting steps have you done so far, Andrew? Andrew: I had a comcast technical support guy log in through the computer and check all of my configurations, I've restored both the modem and router to factory settings and re-updated them, Andrew: the technician that came over months ago also clipped down all of the ends of my cables and checked most of the wires in my home and said that they were fine Andrew: whats very frustrating is that often times i'll have major problems with the connection, call to complain, and the problem will go away and whomever i speak to assumes that there is no problem/that I don't know how to turn the modem on and off to see if that works Victoria Grace: I see. Adrew, I really do apologize for the frustration. Victoria Grace: I assure you it is not our intention that you go through this inconvenience. Victoria Grace: I rely on the Internet myself, I understand how important it is to have a good connection. Victoria Grace: Don't worry, you have reached the right person for assistance. Rest assured I'll do everything within my means to get this working for you. Victoria Grace: Would you like us to schedule a technician for furthere resolution? Andrew: are there any other options for me at this point? Victoria Grace: I will also create a report to have this investigated since this appears to have been a chronic issue. Andrew: /i forget what the charge is for a technician to come otu Andrew: it has been, and it has lasted through me moving neighborhoods sadly Andrew: at my last apartment they wound up having to send someone to work on the box at the telephone pole for weeks Victoria Grace: Thank you for the input. Victoria Grace: Let me pull up your account and check what I can do to help. Victoria Grace: When was the last time that an issue occurred with your Internet service? Victoria Grace: It is important for me to know if we are still connected. Did you receive my last message? Andrew: yes Andrew: sorry i stepped away momentarily Victoria Grace: No problem! Andrew: The connection has been horrible for the last 2 weeks or so, especially today, usually when i call and have them turn off my router to connect directly to the modem there is no lag but today when i did that it was still horrible, Andrew: I've been running speedtest.net constantly and the graphs go up and down Andrew: before that I had 0 problems for atleast a month with my connection Victoria Grace: Okay, thank you. Victoria Grace: Andrew, I see here that you called in earlier for issues with your Internet being intermittent. Andrew: yes Victoria Grace: I will performing remote troubleshooting steps but I recommend having a technician come out as well for further resolution. Victoria Grace: Will that be okay? Andrew: as in remote control of the computer? Victoria Grace: No, I mean schedule a technician to go to your house. Victoria Grace: Would that be okay? Andrew: I'll wait a little bit before scheduling a technician I need to see when I'll be available Victoria Grace: Okay, then. Victoria Grace: Let me go ahead with the remote troubleshooting. The connection may be disrupted but please stay online. Victoria Grace: This will take a minute or two. Andrew: k user Andrew has left room user Andrew has left room Victoria Grace: Andrew, welcome back. user Andrew has left room Victoria Grace: I have successfully refreshed your connection from my end in order to address the issue. Andrew: There we are think i'm back now Victoria Grace: Yes. Victoria Grace: Would you be able to unscrew and rescrew your coax cable from the wall outlet? Let it stay for 20 seconds. Also unplug the modem. Turn it on after you have rescrewed the coax cable. Kindly make sure that the connections are all tight and secure. Andrew: so unscrew the cable that connects to the modem from the modem, unplug the modem, let it sit for some seconds, and the reconnect everything? Andrew: then* Victoria Grace: Yes. Please also unscrew the coax cable from the wall outlet. Victoria Grace: The wall outlet is the main source of your service from the box outside. Andrew: ah I believe the wires run into the basement and im unsure of which one would be mine/where they are located. Victoria Grace: Oh, then you don't have to unscrew that. Victoria Grace: Please unscrew the coax cable from the modem only. Andrew: okay ill be back momentarily then user Andrew has left room Andrew: alright everything is back Victoria Grace: Glad to have you back, Andrew. Victoria Grace: Great job on unscrewing the cable. Victoria Grace: I see here that the modem status is good! Victoria Grace: All signals appear good to go now. user Andrew has left room Andrew: ah i just cut out again Victoria Grace: The modem went offline again. Andrew: but i ran a speed test, it seemed like there were a lot less dips in performance but there were still some Victoria Grace: Yes, I apologize but this requires further troubleshooting that our technician will be able to perform. Victoria Grace: Wow, I'm glad to hear that. Victoria Grace: I will have this noted on your account. Victoria Grace: You can have a technician scheduled at your earliest convenience. Andrew: okay thank you Victoria Grace: Is there anything else I can help you with today? Victoria Grace: You're most welcome! Victoria Grace: Do you have any more questions or concerns? Andrew: no thanks that would be all Victoria Grace: To recap, we have refreshed your connection both remotely and from your end. I recommend having a technician sent for final resolution. Victoria Grace: Thank you for your time and patience. Victoria Grace: If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at www.Comcast.net to help you solve many issues on your own. You can also reach us through our Hotline 1-800-XFINITY (1-800-934-6489). Don't forget, you can watch full TV shows and movies online, check out www.xfinitytv.com for more information. Thank you for contacting Comcast! We appreciate your business! Victoria Grace: Thank you for choosing Comcast for your entertainment needs! Our goal is to provide you with a consistently superior customer experience – that’s our guarantee. Learn more about the Comcast Customer Guarantee at http://www.comcast.com/corporate/Cus...l?fss=customer guarantee Victoria Grace: Good bye for now. Take care! I fucking hate these people. Good customer treatment is apparently ignoring my initial (legitimate) questions, and being retardedly 'nice'?..."" kindly unscrew the cable "".. FUCK OFF. Last time I had a technician come he did fucking squat and they charged me. last apartment, they had fuckers coming to the box outside forever and it still did nothing.. ARGHarghARGH
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#7
06-15-2012, 06:26 AM
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[QUOTE=Greegon;666404
Andrew: Could this be the company limiting my bandwidth, me being in a poor reception area, or the box outside being misconfigured? [/QUOTE] /ignored
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snake nipsskin 60 dru | ||
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#9
06-15-2012, 07:15 AM
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i use comcast, shits the tits, the FBI had adelphia turn me off, adelphia was always SHIT, but since they became comcast all my old files have been deleted or something and im aloud to use comcast, fuck AT&T uverse, u see those commercials with the jumbled wires? YICK. uverse has some kind of fucking smokers cough.
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#10
06-15-2012, 08:45 AM
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I used to lose easily over 2500 on online poker to losing my Internet. They are all the same, Verizon, Comcast, time Warner they all suck.
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Checkraise Dragonslayer <Retired>
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