Keyboard not working

[Bizarostormy]

Hey,
My keyboard works fine, my fathers however does not.
I just went through over the phone helping my dad install the game.
He can log in, make a character (cannot type in name has to hit random) then enter the world but cannot move or type anything.
He is running it on 64-bit vista but I have him running the game as an administrator and in XP sp2 compatibility.
Anyone have any idea as to why his keyboard is not working in game?
He is using a laptop with an Nvidia graphics card.
I tried to look this up but cannot find anything in the forums about it.
Help would be greatly appreciated.