Game Mechanics: Plane of Sky Teleporter pad

[Andraxus]

Yesterday my guild (Clue) had two groups go to Plane of Sky to kill Gwan for my character's (Mayadar) epic progression. No mobs were up on Isle 1, so I purchased 3 keys for 3 of us to go to Isle 1.5. We planned to try and get him to Isle 1. My two guildmates keys worked fine at the teleporter, my key would not work for some reason. I also could not get a "to far to interact" message or a "you must be holding a key message" to come up. Total losses for me were 535pp x3. I am fairly new to P1999, and play a monk. That pretty much wiped all of my platinum. Is it possible to get resolution on this?