Players who have been banned by mistake, how long did it take to get unbanned?

[Landylil]

I'm not sure if this is a server chat question or a rant question, but I'm not wanting to rant or flame. My duo partner got banned for RMT, on a trade that used resources we gathered 100% in-game over the past couple of years of playing. He at no point has ever done real money trading or trades outside the forum/EC tunnel. It seemed like it would be a quick thing to unban, since I assumed our assets were trackable, but it's been about 2 weeks now.

For people who have been mistakenly banned for RMT, how long did it take for your case to be reviewed and overturned? His ban is essentially a ban on me too, game isn't the same without my partner. We're starting to wonder if we're just going to be a casualty of the server attempting to clean up, or if the staff are just that thorough, that it will take this long to see that our pp and items have been associated to our accounts for years.

Thanks,
Shazz