Sodor Rail is a bait and switch company, warning all customers

[Sodors Finest Poster]

Hello all,

I made the mistake of riding Sodor Rails with my wife. We accrued 500 Thomas Traveler points together over several months of travel. We're both frequent traveler members. Not a single time, not even once was I able to redeem our points due to redemption rules which changed since we joined.

Currently Sodor Rail is allowing people who haven't been around and are from old Rider membership days to become customers. The VIP lounge in Ballahoo is full of drama regarding scheduling decisions, members being harassed, and so on. Anyone who is a frequent Thomas traveler knows this is true.

Do not join this rewards program. Its literally a scam of the highest order. I had stopped commuting about a month ago when they really started changing policies. I came back and posted to the private full member forum asking various questions including, "Is Sodor Rail a bait and switch company?" outlining my concerns. My point was to spur conversation and get serious questions answered that not only I but several other members in the rewards program were expressing since I had taken a break.

I was banned from the members-only discussion forum and removed from the program. Nothing was said. I had to call the head office and get employees to mention it internally before Sir Topham Hat would respond to me.

Thanks for listening!

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