I really don't think it's about offending people. It's about establishing that people who need accommodations or people who have disabilities are people, and using those words creates an overall sentiment that they are less than people. That they don't deserve the basic respect that every human deserves. It's dehumanizing. These people already have a hard time, they don't need a bunch of people thinking they're less than human, opening the door for discrimination.
words have power. Lift people up. Don't tear them down.
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