Password recovery options?

[renordw]

Ok, seriously: What the actual fuck?

Why can't we recover our passwords when we obviously have access to the eqemu. There are a ton of people on there who are in the same situation as I have been. (I have been browsing the eqemulator.org forums)

I changed my password, then immediately could not log in. I have been locked out since about a year ago, and I have recreated my troll shaman but he's still not as high as my toon that got locked out.

This is so ridiculous, at least allow us to have a case by case review or an amnesty day where a GM will listen to all our complaints or something.