good job azrael

[ricquire]

Originally Posted by Derubael [You must be logged in to view images. Log in or Register.]

...and just puts me off from wanting to help you.

I hate to step back into this discussion, because I have only had pleasant interactions for the most part with CSR on the server.

I also don't presume to tell anyone what should be their responsibility or role on the project should be; however is this ever appropriate conduct as someone either working or volunteering as an agent with customer service responsibilities on some level?

As a F&B consultant I would say no. IT is never appropriate for an agent of customer service to admit aggravation, or bias based on the actions of the customer/client/user.

I lump this in the same category as my previous post in the thread, where Aussie shared private information, culminating in "LOL, GG".

This kind of staff behavior is negative, condescending, and unprofessional in any industry at any level.

I add this picture only as an FYI, that there is a reason why certain companies are regarded as the "Best" in what they do.

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