Catherins attempt at lawyering

[Atalya]

Originally Posted by Derubael [You must be logged in to view images. Log in or Register.]

Some of you really have no idea how unbelievably good you have it with the current staff. Most of us put part-time job hours into CSR work each week as an absolute minimum. It's not unheard or even uncommon to have 40-hour+ CSR weeks. We don't even like handling all your raid bullshit - as far as we are concerned, there is no reason you can't work it out on your own. I've seen better conflict resolution from toddlers. I sincerely wish that were a joke.

I am not fucking laughing.

The sad part is that we still go to great lengths to ensure that even the most obstinate, disrespectful, whiny piece of shit gets proper support both in-game and on the forums. We actually demand it from our staff, and require that personal bias be removed from any submitted petition. I request another staff member to check my work if I need to handle a situation involving someone I have built a rapport with, just to be sure I'm not unintentionally showing them favortism. Sirken will often pass petitions on to others if he feels he'll be unable to handle it fairly. Anyone basing their insinuations of "bias" on January's raid dispute talks are unaware that they never would have taken place at all if we hadn't been vocally empathetic to your guilds' situation prior to the changes. Literally nothing would have ever changed if we hadn't continually made it an issue with Rogean, until he grew concerned enough with our frustration to force changes beneficial to all of you.

I've fought hard for your ability to voice your opinion on these forums as long as it's done respectfully, something that hasn't always been possible with older staff. The old "don't talk badly about staff" rules were rigidly enforced prior to my insistence that only the most extreme or excessive opinions be removed. Maybe everyone has forgotten just how bad it's been at times in this servers history. The very same people talking about how horrible and biased we are only do so by the grace of our own ability to not be affected by caustic rhetoric and outright false accusations. You're welcome for the ability to do so, btw. I hope you continue to exercise and enjoy that freedom.

I can more or less see the real truth behind every last bit of Project 1999 drama that has ever occurred on this server stretching back to it's inception. I can confirm without a shadow of a doubt that there is no actual favortism present on the server at this time, and that many of you have never truly experienced the atrocities you now insist ruin the server or affect your enjoyment of the game.

You may now resume your regularly scheduled kicking and screaming and crying while receiving excellent customer support by a caring customer service staff free of bias or an agenda. Please be sure to call for our immediate removal and public ass-fucking any time you're unhappy with a decision we've made, an error occurs, or a mistake is made. As always, we appreciate these tears, as they continue to fuel nilbog's tiny army of half-elf robots currently being prepared to take over the world - at this rate, we'll be able to cover every continent in 1 foot tall laser-equipped metal clad automatons of retribution and violence right around Velious release.

how about less dealing with Catherin the whiney cunt and more unbanning my account thanks