Password Recoveries

[Loiterius]

Originally Posted by ARMY [You must be logged in to view images. Log in or Register.]

Does anyone from P99 respond to these issues or am I in the wrong forum thread????

Hi Army, this isn’t a post to request help for your password. This is stickied for the information stated. If you have read all of the details and still not received a solution you’ll want to send a petition.

[Lich_Lord]

Hello,

I am trying to reset my password with SMS verification and had a few questions. First off let me state I have access to everything except my game login password. Original email, the forum account and password and the SMS number.

The message I get when selecting SMS verification on the website says "Due to loginserver accounts already existing on this account, a final step of email verification must be completed before the SMS Number can be attached to the account. If the email attachment process is not accepted or denied within 7 days, the SMS Number will automatically be accepted and become attached."

What is this final step of email verification it describes? Expecting something to arrive in my inbox or spam/junk I have checked and there is no email related to Project 1999 or verification.

I have the original email from when I created my account as well, is there something in that email I can click to verify?

I just want to login and play my 41 Iksar Necromancer and kill Ogre guards while I'm at work. Its the simple pleasures in life. I guess worse case scenario I can wait the seven days and it should auto-confirm the number i've enrolled but waiting is never fun.

Thanks for any advice you can provide.

[Lich_Lord]

https://www.project1999.com/forums/r...o=requestemail

Using this link is suppose to resend the email verification. Not getting anything though. I'll be patient. :-)

Originally Posted by Lich_Lord [You must be logged in to view images. Log in or Register.]

Hello,

I am trying to reset my password with SMS verification and had a few questions. First off let me state I have access to everything except my game login password. Original email, the forum account and password and the SMS number.

The message I get when selecting SMS verification on the website says "Due to loginserver accounts already existing on this account, a final step of email verification must be completed before the SMS Number can be attached to the account. If the email attachment process is not accepted or denied within 7 days, the SMS Number will automatically be accepted and become attached."

What is this final step of email verification it describes? Expecting something to arrive in my inbox or spam/junk I have checked and there is no email related to Project 1999 or verification.

I have the original email from when I created my account as well, is there something in that email I can click to verify?

I just want to login and play my 41 Iksar Necromancer and kill Ogre guards while I'm at work. Its the simple pleasures in life. I guess worse case scenario I can wait the seven days and it should auto-confirm the number i've enrolled but waiting is never fun.

Thanks for any advice you can provide.

[rezah]

I need help.. I tried to recover my login password and I get an error that it wont work because I have a pending SMS. when I first created my account I setup SMS. but something seems to be glitching.. can you help?

[Benjaminlucas270]

Thank you for sharing the knowledge, and I look forward to seeing more in the future.

[Benjaminlucas270]

Can anyone help me?

I've used the forgot username and password and got back into the forum.

Any solutions? Thanks.

[TheHalfling]

Hi, I had some problems with the password google picked for me for the loginserver. I managed to change the password for loginserver account and it still says its invalid when I try to log into the game. Is login name and password case sensitive or what else could I try? Im at a loss here. Would appreciate some help, Cheers!
/Peter

[TheHalfling]

problem solved, sorry.

[Meksivik]

Been trying to reset my password for the loginserver, I have an sms attached to my account but trying to reset it has been giving a blank page with just

PDOException: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'number' cannot be null in /var/www/vhosts/project1999.com/httpdocs/account/ls_resetpw_send.php on line 57

[Mike Miller]

Originally Posted by Rogean [You must be logged in to view images. Log in or Register.]

We are frequently being asked by players for help in recovering passwords to their accounts. Unfortunately, we do not help recover passwords outside of the mechanics that are already in place. There are a number of reasons we do not assist players, ranging from inconsistencies proving ownership, to making sure that we do not provide a service to one player that we can't provide to the next.

This post will cover the mechanics that are available for self-recovery.

First, there are two different accounts to be aware of:

Loginserver Accounts are the accounts that you use to log into the game with. You enter this just prior to the server selection screen.
Forum Accounts are the accounts that you use to log into the forums and website here.

These are two different usernames and passwords. While they could have been created with the same username/password, they are still separate accounts.

When speaking about Forum Accounts, this could be either a Project 1999 Forum Account, or an EQEmulator Forum Account.

Loginserver Accounts can only be managed by logging into the Forum Account that created it. This could be either a Project 1999 Forum Account, an EQEmulator Forum Account, or both only if the accounts had been Linked. If the accounts are not Linked, you can only manage the Loginserver Accounts by logging into the website that they were originally created on, using the account they were created under.

So the first step in regaining access to your Loginserver Account will be to log into the associated Forum Account. If you do not remember your Username and/or Password for this, the only way to recover is by requesting an email. You must know the email address associated with the account.

Recover Project 1999 Forum Account Here: https://www.project1999.com/forums/login.php?do=lostpw
Recover EQEmulator Forum Account Here: http://www.eqemulator.org/forums/login.php?do=lostpw

Once you have regained access to your Forum Account, you can then work on recovering Loginserver Accounts. On the Home page of either Website, on the left side you will see the options for Account System.

If you know the current password of a Loginserver Account and merely want to change it, then select the Change Password option.
If you do not know the current password of a Loginserver Account, then you will need to Reset the password using the SMS System.

If you have not already, this will require attaching an SMS Number to the Forum Account. Select SMS Verification on the left and proceed through the pages. If you do not verify the SMS Verification Code that is sent, the SMS Number will not become active on the account. Once you successfully verify the SMS Number, there will be an email sent to verify the account. If you do not have access to the email address anymore, the SMS Number will automatically become active after 7 days. If you have access and can click the verification link, your SMS Number will become active immediately.

Once the SMS Number is activated, you can then proceed with resetting your passwords. This will reset ALL Loginserver Account passwords to the same password provided. After that, you can then individually change each Loginserver Account using the Change Password option.


Frequently Asked Questions:

I am locked out of the Forum Account and do not remember or have access to the Email Address it is under.
There is currently no way to proceed past this.

I am able to access the Forum Account, but no longer have access to the SMS Number that is attached to the Forum Account.
There is currently no way to proceed past this.

I can prove that I'm the original owner of my account(s). Can I post a Petition Thread for help recovering access?
No. You may be able to prove that you are the owner, but there is no Standard by which we can set for successfully proving that which can be universally applied. We do not collect enough information at the account creation process to feel confident in any verification process. Furthermore, we cannot selectively chose who to help based on varying degrees of evidence. Therefor, we do not help outside of the mechanisms already provided above.

What method do you use?