Crashing to login screen

[Handull]

I've experienced similar issues excessively over the last few days. I've been documenting what I'm seeing and can start a new thread, but it sounds similar to this.

System: Win10, Titanium Client, Running as admin and in Win XP SP2 compatibility mode

Issues:
Enter account name and password, client hangs trying to login
Select blue server to join, receive error “An unknown error occurred while trying to join the server.”
Try to join world from character select, game times out and kicks me to login screen
Try to zone, game times out and kicks me to login screen
Camping out to character select, game times out and kicks me to login screen
Sometimes a message appears across the screen saying I have been disconnected, but most of the time it just goes to the login screen
Sometimes kicking to login screen takes the full 120 second timeout, other times it only takes a few seconds.

Starting late last night (long after the quake) and into today things are better, but I still get dropped to login regularly. For the last 3-4 days it was almost every time I zoned or tried to login.

Logs from dbg.txt after being kicked to login screen:

Debug log when camping out:
2023-02-07 21:15:29 *** EXITING: I have completed camping.
2023-02-07 21:15:29
2023-02-07 21:15:29 Networking: connection terminated [client[You must be logged in to view images. Log in or Register.]isconnectReasonOtherSideTerminated,server: DisconnectReasonNone]
2023-02-07 21:15:29 Networking: Connection Closed [0] with 0 pending bytes.
2023-02-07 21:15:29 Attempt to send message 29547 on a void connection.
2023-02-07 21:15:29 Cleaning up groups.
2023-02-07 21:15:29 Attempt to send message 3702 on a void connection.
2023-02-07 21:15:29 Stopping world display.
2023-02-07 21:15:29 Attempt to send message 30546 on a void connection.
2023-02-07 21:15:30 Cleaning up.
2023-02-07 21:15:30 Sending Logout.
2023-02-07 21:15:30 Attempt to send message 3942 on a void connection.
2023-02-07 21:15:30 Networking: using port [58689].
2023-02-07 21:15:30 Networking: Connection Established [1]
2023-02-07 21:15:30 WorldAuthenticate: Initiating Login.
2023-02-07 21:16:00 Networking: Connection Closed [0] with 0 pending bytes.
2023-02-07 21:16:00 *** ERROR: WorldAuthenticate. My message arrival was NULL, the net has been shutdown.
2023-02-07 21:16:00 *** WorldAuthenticate. Checkpoint 3.
2023-02-07 21:16:00 *** ERROR: ProcessGame could not authenticate to world. Bailing with END_GAME.
2023-02-07 21:16:00
2023-02-07 21:16:00 Cleanup 1
2023-02-07 21:16:00
2023-02-07 21:16:01 Cleanup 4
2023-02-07 21:16:01
2023-02-07 21:16:01 Cleanup 5
2023-02-07 21:16:01
2023-02-07 21:16:01 Cleanup 6
2023-02-07 21:16:01
2023-02-07 21:16:01 Cleanup 7
2023-02-07 21:16:01
2023-02-07 21:16:01 Cleanup 8
2023-02-07 21:16:01
2023-02-07 21:16:01 Cleanup 9
2023-02-07 21:16:01
2023-02-07 21:16:02 Cleanup 10
2023-02-07 21:16:02
2023-02-07 21:16:02 Resetting UI.
2023-02-07 21:16:02 Resetting character select UI.
2023-02-07 21:16:02 Resetting game UI.
2023-02-07 21:16:02 UI Reset.
2023-02-07 21:16:11 Cleanup 11


Debug log when zoning and kicked to sign in:
[Tue Feb 07 19:35:46 2023] LOADING, PLEASE WAIT... (from character log)
2023-02-07 19:35:46 Networking: Connection Closed [0] with 0 pending bytes.
2023-02-07 19:35:46 Stopping world display.
2023-02-07 19:35:46 Attempt to send message 30546 on a void connection.
2023-02-07 19:35:46 Beginning EnterZone block.
2023-02-07 19:35:46
2023-02-07 19:35:46 Calling WorldAuthenticate. Countdown is 4
2023-02-07 19:35:46
2023-02-07 19:35:46 Networking: using port [53859].
2023-02-07 19:35:46 Networking: Connection Established [1]
2023-02-07 19:35:46 WorldAuthenticate: Initiating Login.
2023-02-07 19:35:47 WorldAuthenticate. I got a message of type 0x3c25 (15397).
2023-02-07 19:35:47 WorldAuthenticate. I got a message of type 0x7cba (31930).
2023-02-07 19:35:47 WorldAuthenticate. I got a message of type 0x52a4 (21156).
2023-02-07 19:35:47 WorldAuthenticate. Access granted.
2023-02-07 19:35:47
2023-02-07 19:35:47 Check 1sa. 0xee65efc6
2023-02-07 19:35:47
2023-02-07 19:35:47 Check 1x. 0x9e15bc94
2023-02-07 19:35:47
2023-02-07 19:35:47 Waiting to connect to zone... Character Qloktor
2023-02-07 19:35:47
2023-02-07 19:35:47 Zone Connect -- 0 -- Received MSG_ZONE_ADDRESS
2023-02-07 19:35:47 Zone addr [160.72.227.57:49179] received...
2023-02-07 19:36:17 ERROR: World did not drop the connection.
2023-02-07 19:36:17 Failed to connect to zoneserver (160.72.227.57, port 7104), result = 5, for MSG_ZONE_ADDRESS.
2023-02-07 19:36:17


Another time camping and dropping to login page
2023-02-08 10:51:07 *** EXITING: I have completed camping.
2023-02-08 10:51:07
2023-02-08 10:51:08 Networking: connection terminated [client[You must be logged in to view images. Log in or Register.]isconnectReasonOtherSideTerminated,server: DisconnectReasonNone]
2023-02-08 10:51:08 Networking: Connection Closed [0] with 0 pending bytes.
2023-02-08 10:51:08 Attempt to send message 29547 on a void connection.
2023-02-08 10:51:08 Cleaning up groups.
2023-02-08 10:51:08 Attempt to send message 3702 on a void connection.
2023-02-08 10:51:08 Stopping world display.
2023-02-08 10:51:08 Attempt to send message 30546 on a void connection.
2023-02-08 10:51:08 Cleaning up.
2023-02-08 10:51:08 Sending Logout.
2023-02-08 10:51:08 Attempt to send message 3942 on a void connection.
2023-02-08 10:51:08 Networking: using port [52374].
2023-02-08 10:51:08 Networking: Connection Established [1]
2023-02-08 10:51:08 WorldAuthenticate: Initiating Login.
2023-02-08 10:51:08 WorldAuthenticate. I got a message of type 0x3c25 (15397).
2023-02-08 10:51:11 WorldAuthenticate. I got a message of type 0x6957 (26967).
2023-02-08 10:51:42 Networking: Connection Closed [0] with 0 pending bytes.
2023-02-08 10:51:42 *** ERROR: WorldAuthenticate. My message arrival was NULL, the net has been shutdown.
2023-02-08 10:51:42 *** WorldAuthenticate. Checkpoint 3.
2023-02-08 10:51:42 *** ERROR: ProcessGame could not authenticate to world. Bailing with END_GAME.
2023-02-08 10:51:42
2023-02-08 10:51:42 Cleanup 1
2023-02-08 10:51:42
2023-02-08 10:51:42 Cleanup 4
2023-02-08 10:51:42
2023-02-08 10:51:42 Cleanup 5
2023-02-08 10:51:42
2023-02-08 10:51:42 Cleanup 6
2023-02-08 10:51:42
2023-02-08 10:51:42 Cleanup 7
2023-02-08 10:51:42
2023-02-08 10:51:42 Cleanup 8
2023-02-08 10:51:42
2023-02-08 10:51:42 Cleanup 9
2023-02-08 10:51:42
2023-02-08 10:51:42 Cleanup 10
2023-02-08 10:51:42
2023-02-08 10:51:42 Resetting UI.
2023-02-08 10:51:42 Resetting character select UI.
2023-02-08 10:51:42 Resetting game UI.
2023-02-08 10:51:42 UI Reset.


Another time
2023-02-08 10:57:13 WaitForDisconnectAndProcessMessages() timed out after 120 seconds.
2023-02-08 10:57:13
2023-02-08 10:57:13 Networking: Connection Closed [0] with 0 pending bytes.
2023-02-08 10:57:13 Cleaning up groups.
2023-02-08 10:57:13 Attempt to send message 3702 on a void connection.
2023-02-08 10:57:13 Stopping world display.
2023-02-08 10:57:13 Attempt to send message 30546 on a void connection.
2023-02-08 10:57:13 Cleaning up.
2023-02-08 10:57:13 Sending Logout.
2023-02-08 10:57:13 Attempt to send message 3942 on a void connection.
2023-02-08 10:57:13 Networking: using port [62848].
2023-02-08 10:57:13 Networking: Connection Established [1]
2023-02-08 10:57:13 WorldAuthenticate: Initiating Login.
2023-02-08 10:57:13 WorldAuthenticate: connection lost during authentication.
2023-02-08 10:57:13
2023-02-08 10:57:14 Rejected By World. retrying
2023-02-08 10:57:14
2023-02-08 10:57:14 Networking: Connection Established [2]
2023-02-08 10:57:15 WorldAuthenticate: Initiating Login.
2023-02-08 10:57:45 Networking: Connection Closed [1] with 0 pending bytes.
2023-02-08 10:57:45 *** ERROR: WorldAuthenticate. My message arrival was NULL, the net has been shutdown.
2023-02-08 10:57:45 *** WorldAuthenticate. Checkpoint 3.
2023-02-08 10:57:45 *** ERROR: ProcessGame could not authenticate to world. Bailing with END_GAME.
2023-02-08 10:57:45
2023-02-08 10:57:45 Cleanup 1
2023-02-08 10:57:45
2023-02-08 10:57:45 Cleanup 4
2023-02-08 10:57:45
2023-02-08 10:57:45 Cleanup 5
2023-02-08 10:57:45
2023-02-08 10:57:45 Cleanup 6
2023-02-08 10:57:45
2023-02-08 10:57:45 Cleanup 7
2023-02-08 10:57:45
2023-02-08 10:57:45 Cleanup 8
2023-02-08 10:57:45
2023-02-08 10:57:45 Cleanup 9
2023-02-08 10:57:45
2023-02-08 10:57:45 Cleanup 10
2023-02-08 10:57:45
2023-02-08 10:57:45 Resetting UI.
2023-02-08 10:57:45 Resetting character select UI.
2023-02-08 10:57:45 Resetting game UI.
2023-02-08 10:57:45 UI Reset.


Seems consistent that the login or zone server is dropping my connection. I have not changed my laptop, client, network, router, or ISP anytime in the last few months.

[mcoy]

Have you tried connecting via other means, such as a cell hotspot, vpn, or a friend using another isp?

-Mcoy

[Handull]

VPN might have helped, but I didn't test it enough to be conclusive. Changed to a new laptop running Win11 and crashing/disconnecting is rare again. Who knows. Still seems odd to me that the dbg logs seem to suggest the server dropped me, but maybe I was sending malformed data.

[ICEGOD]

I am having very similar issues and the more adjustments I try to make the more it seems to be a server issue and not my computer or internet connection issue. It has been more apparent since the most recent patch. Making it difficult to enjoy P99 EQ. I am having issues with just having the servers even show up. When they do, and I get to select one (Blue P99 generally), I try to log a toon in and it freezes. I end up task manager force quitting and trying again till it works. If I actually get in, then its a russian roulette with zoning if I am going to have the same thing occur, zone, freeze, task manager force quit EQ. Fun stuff.

[Topgunben]

I am also having similar issues.

First off. The only way I can actually play the game is by running WinEQ2. For some reason starting through that gets me a chance to play. Beyond that it’s sometimes issues where it kicks me immediately back to the login screen. Other times it’s crashing at character selection.

I’m starting to wonder if it’s a connection isssue, but I’m not really sure.

[Topgunben]

This may be a coincidence, I will try to verify over the next few days, but I switched my internet connection over to my iPhone hotspot and it seems to have fixed the logging in issues.

I will keep you posted.

[Topgunben]

I’m 99% that the crashing issues on zoning and logging in are network related. I have very good internet at home, great up and down speed, but I’m wondering if my ping is an issue?

Nonetheless, for those having these types of issues, just try connecting through a different network, maybe that will fix the problem?