Game Mechanics: Royal Scribe Kaaven--No Head

[ravax]

Hello.

I hope this is the right forum. I posted in Velious Beta, too. Wikki lists Royal Scribe Kaaven in Icewell keep to drop head of scribe "always." http://wiki.project1999.com/Royal_Scribe_Kaavin. The last 4 spawns he has not dropped the head. Please help.

Ravax
60 Druid
Clue

[Ele]

Wiki isn't evidence.

[Telin]

There is a high % chance of the drop, but not 100%. Just some bad luck