Text folding

[Menobank]

As the title says it looks like the text is folded. My g/f is playing on a laptop and for some reason the text all looks folded and she has to move the box or scroll chat up or down in order to read what is being said in 2 places on the chat window. We have tried moving the windows but it still happens. I am unsure if this is the UI or some setting i am unaware of. I will attach a picture of what is going on if need be maybe someone can help us out its very annoying and she is New to eq....