Why I don't use my real photo when messaging with customers on my website

[Lulz~Sect]

https://news.ycombinator.com/item?id=16389666

Customer support is very human: Even though the internet puts distance and anonymity between website creators and their users, remember that there are humans on both sides of the screen. People love to chat, tease, and make friends, even if they know nothing about each other. They make spelling mistakes, jump to conclusions, use emojis and slang, and can be inpatient and insensitive. Although users are sometimes hurtful, it’s fun (and sometimes a waste of time) to connect directly with the real people using your product.