Account Banned?

[Gronkus]

Hi, Me my wife and my roommate all played here back in 2014, but we stopped playing as real life happened. One of my accounts Egerha8815k is banned on the server for some reason, and on top of all that, our characters on all 3 accounts are gone. They were not too high level, maybe level 12 or 13, but my warrior had a full set of Crafted armor, and my wife had a Ghoulbane on her paladin. Were accounts deleted since 4 years ago? Also, why would one of my 3 accounts be banned?