Unable to open EQ shortcut after updating spell files

[fonain]

I got the message at the char select screen to update files. i did. now every time i try to open the EQ game shortcut, i get an error message:

"eqgame.exe has encountered a problem and needs to close. we are sorry for the inconvenience. if you were in the middle of something, the information you were working on might be lost."

i logged out of the game entirely to DL the files, and even rebooted my computer. what can I do to solve this?

edit: I am able load to the char select screen even with the error message up, i just drag it to the bottom corner and do not click "close" - when i do, it shuts down immediately. despite downloading and extracting the files several times over, it still tells me to come DL them on the char select screen. what am i doing wrong? never had a problem with your spell file updates in the past year.